Instant privacy solutions         083 393 4019     078 066 8980

Instant solutions       083 393 4019     078 066 8980

Refund Policy

We hope that you love your Easy Ivy purchase. However, if for any reason your order is not as expected you can cancel your order within 14 days of delivery and return your goods undamaged and in the original condition, at your cost, for a full refund (not including any shipping costs paid). 

If for any reason you need to return your order, please email info@easyivy.co.za and we will assist you. 

Refunds (or replacements if applicable)

If for any reason your products are damaged on arrival, please contact us as soon as possible following delivery. It will help if you take some pictures of the damage,
and we will refund/replace your product at our discretion.

Return Shipping

To return your product, you should mail your product to: Easy Ivy, R K Interiors Unit 2 No 6 First Avenue Houghton Johannesburg Gauteng, South Africa, 2198.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item because you choose to cancel your order after receiving the product, we recommend shipping using a fragile service,
to ensure that the flowers are returned to us in perfect condition. You should also consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Real

Our real trunks come from sustainable sources.

The trunks are put in a solar kiln to dry.

We build the artificial canopy on top.

The final product is a natural tree preserved for life.

Steel

Our manufactured trees are made with a strong steel core and covered with life like bark.

It is hard to differentiate from the real thing once finished.